Online Retail Orders
If you are not completely satisfied with a product you have purchased from dotFIT.com, you may request to exchange the product for one of equal or lesser value. Exchanges must be made within 30 days from the delivery date. For a full refund of the purchase price (minus shipping/handling fees), products must be unopened and returned to the address below:
dotFIT Returns
900 Wilmeth Road
McKinney, TX 75069
The item must be returned in excellent condition, along with the order number (dF Order #), to ensure full credit. Our standard return policy does not apply to all items. Exceptions to our standard return policy include clearance items.
Returning an item:
Refer to your packing slip for order information. (dF order #) Pack the item securely in the original package. Enclose the original packing list with the item. Be sure to keep a copy for your records. *Please include your order number, order date, billing name, and address with the item if you do not have a packing list. (Order details may be found in your dotFIT Account under “orders”)
Please ship returns to the following address:
dotFIT Returns
900 Wilmeth Road
McKinney, TX 75069
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
We recommend that you use FedEx, UPS, or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that it is returned to our returns department.
Expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product. You will be refunded the shipping cost if the return results from a manufacturer error or a shipping error on our part.
Clearance items marked “all sales final” are not eligible for returns, refunds, or exchanges. Clearance items are noted as “clearance” in the product description online and on the packing slip included in your order.
dotFIT In- club Purchase Return
If you purchased your dotFIT product from a dotFIT retailer other than dotFIT.com, such as the health club or fitness facility. Contact the retailer for their return policy; dotfit does not offer refunds on items purchased anywhere other than dotFIT.com. This policy applies to all dotFIT products.
Damaged/Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 30 days of delivery. Please provide us with your order number and item number from your original confirmation email or online order history. Our Customer Service Team will need your email address and phone number. dotFIT will make replace the item promptly.
If there is extensive damage to the packaging, contact us at 877.436.8348 for specific return instructions. Have your order number and item number available.
dotFIT Return Policy - Online Subscriptions
dotFIT does not accept returns for online service subscriptions. Upon cancellation, the subscription will run to the end of the current billing cycle. The subscription will not be pro-rated or refunded.
If you have a monthly, quarterly, or annual subscription, you may cancel it at any time by logging into dotFIT.com. Enter your username and password, click on “My Account,” click on “Orders & Subscriptions,” and clicking CANCEL under your subscription. Pre-paid subscriptions cannot be canceled.
dotFIT Refund Policy - Certifications
dotFIT does not offer refunds for completed Certifications.
dotFIT Return Policy - Wholesale Orders
If you are not satisfied with an item you have purchased from dotFIT.com, you may return the unopened item within 30 days from the order date for a full refund of the purchase price, minus a 10% restocking fee shipping, handling charge. The item must be returned, unused, in excellent condition, in original boxes (whenever possible), and with all paperwork to ensure full credit.
Our standard return policy does not apply to all items. Exceptions to our standard return policy include clearance items.
Returning an item:
Refer to your packing slip for order information. (dF order #) Pack the item securely in the original package. Enclose the original packing list with the item. Be sure to keep a copy for your records. *Please include your order number, order date, billing name, and address with the item if you do not have a packing list. (Order details may be found in your dotFIT Account under “orders”)
Please ship returns to the following address:
dotFIT Returns
900 Wilmeth Road
McKinney, TX 75069
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
We recommend that you use FedEx, UPS, or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that it is returned to our returns department.
Expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product. You will be refunded the shipping cost if the return results from a manufacturer error or a shipping error on our part.
Clearance items marked “all sales final” are not eligible for returns, refunds, or exchanges. Clearance items are noted as “clearance” in the product description online and on the packing slip included in your order.